VERGE

A voice AI agent that sounds human.

It talks to your clients in real time — calls, reservations, and common questions, in Croatian. Try it live.

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Problem

Calls are valuable, but they often interrupt work.

A Voice Agent makes sense when the same type of conversation keeps recurring and there's a clear next step.

01Reservations are taken in passing
02Common questions interrupt work
03Calls come in outside business hours
04Data is recorded by hand
05The team has no conversation summary
06It's unclear when a human should take over

Languages

Speaks the language of your clients

The demo is in Croatian, but the agent works in 60+ languages — in real time and with a natural voice.

Croatian ✓
Real-time ✓
Multilingual ✓
98.8%
HR transcription accuracy*
1.25%
WER Croatian*
60+
Supported languages
Real-time
Transcription & translation
  • + 36 more languages

*Per the Soniox benchmark for Croatian transcription. Actual accuracy depends on audio quality, the speaker and the conditions of the call.

Capabilities

What the Voice Agent can do

No false promises: the scope depends on the scenarios, tools, and risk.

Basic questions

Answers from an approved knowledge base.

Reservations

Collects data for an appointment or request.

Call qualification

Understands the reason for the call and prepares the next step.

Summary

Records key information for the team.

Forwarding

Brings in a human when the conversation goes out of scope.

Test scenarios

Before going live, it's checked against real examples.

It can

  • Take a basic inquiry
  • Ask qualifying questions
  • Collect data for a reservation
  • Send a summary to the team
  • Hand off to a human when needed

It can't

  • Pretend to be a real person without a clear disclosure
  • Make unproven claims
  • Resolve every exception
  • Work without testing
  • Replace a responsible human decision

How it works

The full stack for AI agents.

  • Chat and voice agent — web and phone
  • STT → LLM → TTS in real time
  • Answers from your own data — pricing, services, FAQ
  • Enquiries land in your CRM, summary by email
  • Every conversation logged and monitored
Try the agent live

No sign-up · the demo runs up to 2 minutes

Setup

How it's set up

Voice goes slower because the risk is higher than with web chat.

01Call auditWe map the most common types of calls.
02ScenariosWe define the questions, boundaries, and fallback.
03TestingWe check real examples before going public.
04IntegrationsWe connect the calendar, email, or a CRM if needed.
05Controlled launchThe rollout happens gradually, with monitoring.
Verge Agent · voice AI

How the Agent works

1
User starts the conversation
The user talks to the Agent over a phone call or straight from the browser — no apps, no interfaces, no waiting.
2
Speech is processed in real time
Speech becomes text and streams to the processing layer at very low latency, so the Agent reacts without unnatural pauses.
3
It understands context and runs your business logic
It tracks the whole conversation, understands intent, and applies the logic, knowledge and rules defined for its role — on your data.
4
It responds and keeps the context
The response is turned into natural speech in real time, and the context is kept for the next conversation.
Talk to the agentGet in touch

Examples

Where voice can make sense

Best for repetitive, structured conversations.

Salons

Inquiries and appointments.

Repair services

Collecting basic information about the issue.

Tourism

FAQ and reservation requests.

Local services

Calls outside business hours.

Support

Basic user guidance.

Sales

Qualification before the conversation with the team.

Next step

The Voice Agent first needs an assessment of the process.

If you get a lot of repetitive calls, an audit is the best first step.

Assess through an AI Audit →

Contact

Let's talk

Tell us what you want to achieve. In a short conversation we define the problem, the options and the best next step.

Send an inquiry
We respond within 24 hours on business days.
01 — Direct
Direct contact
If you prefer, reach out directly:
info@madebyverge.com
+385 21 770 726 · Verge Assistant
Ul. Mejaši 51, Split, Croatia
02 — Booking
Or book a slot directly
A free 30-minute consultation. No obligation.
Book a slot →
03 — Response time
Mon-Fri: within 24 hoursSat-Sun: within 48 hours

Not sure what you're looking for? Let's talk anyway.

The consultation is free and no-obligation. In 30 minutes you get a clearer picture of what your business needs — whether we end up working together or not.